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My system does not recognize The TimePrompt as a valid USB device. I continue to receive the following message:
USB Input Driver Device has a driver problem.
Name: USB Input Device
ID: USB\VID_0483&PID_1014\VER_0.25_09/21/06
Error Code: 10
Running Windows 7, 32-bit OS |
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Reply will be posted soon.
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Where can I download the free software program to display Timeprompt clock time and light sequence on a computer monitor (TP-LCD) |
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I have an assortment of 120v AC to 12 volt DC adaptors. What is the pin configuration that I should use? (ie. Should the pin be Positive (+) or Negative (-)) What should be the minimum size of the transformer in mA (for example 200mA)
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All DSan power supplies use 12 V center pin positive. The round plug is 5.5 mm diameter.
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Does the timeprompt programming application work on a Mac? |
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No. Not at this time.
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Where can I download the TimePrompt programmer application to set up new phase light timing sequences: |
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Hi,
I have purchased two Timeprompts and have found them very good. Recently one timer, quite inedependently, decided it wasn't going to play the game. I couldn't select a programme and when I did press the programme key the display simply showed increments of 30 seconds and then 60 seconds. Weird. I thought it was a flat battery and so recharged the batteries. That wasn't the problem. I then deleted the software and reprogrammed it. It still hasn't resolved the problem. The other timer works fine. So - I have run out of ideas - is there something basic I have been failing to do or has the unit simply spat the dummy? I live in Adealide, South Australia, so I guess if I can fix the issue then that would be easier for everyone. Hear from you soon. All the best Andris Bilkens |
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If you write to us at info@dsan.com with your address, we will ship you a new unit and you can send the old one back at your convenience. Sorry for your trouble.
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Are there adapters available to plug the TimePrompts into an outlet? |
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The 12-V external power supply (center pin positive) that we use for all of our other products can power the TimePrompt. It is available from our online shopping application.
http://www.dsan.com/sc/shop/item.asp?itemid=46
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When I download the Time Prompt Programming tool there are no installation instructions. I don't know which file to download. Send me specific instructions showing which file(s) should to be downloaded. Thank you. |
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In the download package, there is a Readme.txt file. It explains that you can either use the Setup program or simply click the TP_Programmer.exe application file in the program files folder. What could be simpler? Sorry you were confused. We're happy to help if you have any difficulty.
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The Timeprompt does not work properly, what step should I take? We bought it in 2006. |
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Send it back to us; we'll look at it to fix. But first, did you check the batteries ?
DSan Corp
142 Mineola Avenue
Roslyn Heights, NY 11577
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need the yellow light to come on with one minute left on a 3 minute countdown. |
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The TimePrompt is shipped with a count-down program for 3 minutes where the yellow light comes on at 30 seconds before 0:00.
You can use the free programming tool to create that program. |
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I have 2 TimePromt's, I have 1 one receive and the other on. The on one keeps beeping, it will not stop. Also, it's the one I used for programming, the PC no longer can see it. The receiver one gets detected on the PC, but that's not the one I originally connected up. Can't stop the beeping.
Thanks, Pam |
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From your description, we would guess that the USB cable connection was lost during the upload of a new program to the TimePrompt and you now have a corrupt program. Wwe would try to re-program your TimePrompt - first using the default program. If you don't have the default program, you can download it from the working TimePrompt and save it to your PC. DON'T upload it to the working device.
If re-programming does not fix the problem, we will be happy to take a look at your timer if you send it to us. We will restore it to proper working order without charge.
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I just purchase a timer and I need to be able to set it for at least 3 45min sessions back to back. How do I do that? It seems pretty complex am I missing something. |
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Back to back is a little tough. However, you could set up a configuration file with just one program. You could have just one program, in this case, 3:45. All you need to do is click Srat and Reset.
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Some Toastmaster members have requested that the timer follow standard TM contest conventions; specifically that at overtime the red light extinguishes rather than flashes. Is there a way to set the unit up to do this? |
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Yes. Use the programmer (download link on this page). Set the Overtime event as well as the Clock stop at the same time as the Red light.
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Hi! I recently bought a Timeprompt. I need to download the Programmer, and then make modifications to the Timeprompt, but there was no USB cable, and none of the USB cables I have or my IT department has seem to match your configuration. How do I get a cable quickly so I can make the changes by the time I have a group debating with 8 minute time limits for their speeches.
Thanks, |
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Our TimePrompts use standard A-B USB cables - available at any Radio Shack, Best Buy, Circuit City, etc. We now ship a USB cable with the TimePrompt. We'll ship a USB cable to you
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The red LOW BATTERY indicator light keeps blinking on my unit even after installation of new batteries. When I check the battery life using the button, it says 0:00L even after good batteries are installed. This happens for 2 of the 3 units I have. I could ignore it so long as they work, but it IS annoying and isn't performing its function. Any ideas? |
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After you replace the batteries, press BEEP + RESET. This resets the battery-life counter. The TimePrompt does not actually detect the voltage in the batteries. It counts the number of minutes the unit has been on as well as the number of minutes the lights have been on. It deducts this from what we have determined is the battery life under both conditions.
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So how do I get a USB cable for my $200 plastic box? |
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We could not correlate your email address with any TimePrompt sale. Was it purchased under a different name?
Any standard A-B USB cable will work. Most people, after buying their second or third printer, have extra USB cables laying around the office.
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I see the Time Prompt has either manual or auto beeping
with the lights. Is it possible to NOT have any beeping
while the clock and lights still function?
Heather Johnston |
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As long as the auto beep indicator is not blinking (that's a small black dot just above the auto beep button), the Timeprompt will not beep. The Auto Beep button engages or disengages the Auto Beep on light change function. THe simple Beep button allows you to manually beep the unit.
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On a $200 plastic box that needs programming, why do you not include a USB cable? |
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A fair request. Expect one in the mail.
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Just received two units and downloaded the timeprompt configuration software. Software works fine but after attempting to "Save to Time Prompt" my updated configuration the PC no longer recognizes the "USB device". Are there drivers for the timeprompt? Can't seem to find any in the download. |
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All the drivers are included in the programmer application files.
Sometimes you need to disconnect and then reconnect the Timeprompt to your PC. Often, with many USB devices, there is an enumeration process that Windows goes through to automatically assign a communication port. Reconnecting, usually restarts this process.
By the way, once you have created a program, you might want to save the configuration to your computer.
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I just ordered four timeprompts and I need to program them for one setting that includes 15 total minutes, the green light to come on with 3 min. remaining, the yellow light to come on with 1 minute remaining, and the red to come on with no time remaining. The second setting needs to be set for 14 minutes total, green with 3 min., yellow with 1 min, and red with no time left. And the a third setting with a total of 1 minute starting with the yellow light and then red with no time remaining. |
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Please download the programmer application that you can find at www.dsan.com/timeprompt .
To add the 15:00 minute program, make sure you have selected the Count-down mode, then click "Add" at the bottom and input "15:00". Click OK. The software will calculate the other times but you can change them. Remember, in the Count-down mode, think "Time Remaining".
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Need the yellow light to come on with 30 seconds left on a 3 minute and a 5 minute countdown. |
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Please download the programming application found at
http://www.dsan.com/Timeprompt
You can create any timing program for your Timeprompt.
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I downloaded the TimePrompt Programmer (zip) but when I tried to run it, I immediately got a CORRUPT INSTALLATION DETECTED error. Guess I'll have to use it "as is" next week.
Larry Bohman 770-409-7717 |
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Perhaps you don't have administrative privileges. What operating system are you using ?
The only thing the Programmer Setup program does is to extract some files and create a directory in your program group. It doesn't touch the registry.
The downloadable TimePrompt Progammer that you can find at www.dsan.com/TimePrompt (this page) now contains a folder with the programmer files. You don't need to run the Setup program. Simply launch the program by running the executable file.
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What is the range of the wireless model of the TimePrompt ? |
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We have tested it in open areas and found solid communication at > 250 feet. Note: The two units must be no more than about 50-feet apart to initiate wireless communication. Once the yellow pilot light turns green, communications is established and the units may be moved further apart.
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